Frequently Asked Questions

Aussie Farm Supply is an Australian online store offering farming, livestock, veterinary, animal care and rural property supplies.

Our range brings together thousands of products from established agricultural suppliers and brands in one convenient online store.

Our products are suitable for a wide range of customers, including commercial farmers, livestock producers, veterinary professionals, horse owners, poultry keepers, hobby farmers and rural property owners.

Our range includes:

• Livestock handling and identification equipment
• Animal health and veterinary supplies
• Cattle, calf, sheep, goat and alpaca equipment
• Poultry feeders, drinkers and housing products
• Horse and equine supplies
• Dairy and milking equipment
• Fencing and electric fencing products
• Feeding and watering equipment
• Spraying, irrigation and water fittings
• Farm tools and general rural supplies
• Cleaning, hygiene and biosecurity products
• Workwear and protective equipment

We offer products from recognised agricultural and animal care brands including Shoof, Bainbridge, Kerbl, Simcro, Matabi, Taragate, Aesculap, Aerofast, Hansen, ChickenGuard and many more.

Brand availability may change as products and supplier ranges are updated.

No. Some products are dispatched directly from our suppliers or distribution partners.

This allows us to provide access to a broader range of products without limiting customers to stock held in a single warehouse.

Product availability may be based on information received from our suppliers. Occasionally, a product may sell out, be placed on backorder or be discontinued before our website has been updated.

If an ordered product is unavailable, we will contact you with the available options. These may include waiting for the product, selecting an alternative or cancelling the affected item for a refund.

We will contact you if a product is on backorder and provide an estimated availability date where one is available.

You may choose to wait, select a suitable alternative or cancel the affected product for a refund.

Yes. Email us at [email protected] with details of what you need.

Please include information such as the animal, intended use, required size and any product model you are trying to match. We may contact the relevant supplier if additional technical information is required.

We make reasonable efforts to present products accurately. However, packaging, colours, branding and minor specifications may be updated by the manufacturer.

Colours may also appear differently depending on your screen and device settings.

Animal health, veterinary and agricultural products must be used according to their labels, instructions and intended purposes.

Information on our website is general information and is not a substitute for professional veterinary, agricultural or technical advice.

Add the required products to your cart, proceed to checkout, enter your billing and delivery details, select an available payment method and submit your order.

You should receive an order confirmation by email after the order has been placed.

If guest checkout is available, you may place an order without creating an account. Creating an account can make it easier to view previous orders, manage addresses and place future orders.

Contact us as soon as possible at [email protected].

We will attempt to change or cancel the order, but this cannot be guaranteed once the order has been sent to a supplier, warehouse or delivery provider.

Special-order and indent products may not be eligible for cancellation once ordered from the supplier, except where required by Australian Consumer Law.

Contact us promptly and we will check whether the additional product can be included.

If the original order has already entered processing, you may need to place a separate order and additional shipping charges may apply.

Products may be dispatched from different suppliers or warehouses. This means items from the same order may arrive separately and have different tracking numbers.

If we cannot supply an ordered product, we will contact you and offer available options. These may include an alternative product, a revised availability date or a refund for the affected item.

Yes. All prices are displayed in Australian dollars.

Unless stated otherwise, prices displayed on our website include GST where applicable.

The payment methods currently available will be displayed during checkout.

Payments are securely processed by third-party payment providers. Aussie Farm Supply does not ordinarily store complete credit or debit card numbers on its own systems.

A payment may be declined by your bank or payment provider for several reasons. Check that your card details, billing address and available funds are correct.

If the issue continues, contact your bank or try another available payment method.

If a product has been listed with an incorrect price, we will contact you before dispatch.

You may proceed with the order at the correct price or cancel the affected product for a full refund.

Unless the relevant promotion states otherwise, only one discount code can be used per order.

Discount codes must generally be entered during checkout and cannot be applied retrospectively.

No. Pickup and local collection are not available. All products are shipped directly to you from our suppliers and distribution partners, so every order is delivered to your address by courier or freight.

We are unable to offer collection from our premises or from any supplier.

We deliver to eligible addresses throughout Australia.

Some remote locations may not be serviced by our usual delivery providers. We will contact you if additional charges apply or delivery is unavailable to your address.

No. We currently deliver within Australia only.

No. We are unable to deliver orders to P.O. boxes.

A physical street address must be provided. Some heavy or bulky orders may also be unsuitable for delivery to parcel lockers.

Shipping charges depend on the products ordered, their size and weight, the delivery address and the warehouse from which they are dispatched.

The available shipping charge will normally be displayed during checkout.

Products exceeding approximately 0.25 cubic metres, or products that are heavy, bulky or oversized, may require delivery by a specialist freight carrier.

If the checkout shipping charge does not cover the actual freight cost, we will contact you with a revised quote before dispatch. You may accept the quote or cancel the affected products for a refund.

Orders placed before 2:00 pm Monday to Friday will generally be processed and dispatched on the next business day, subject to payment confirmation and product availability.

Orders placed after 2:00 pm, on weekends or on public holidays will generally be processed on the next business day.

Standard deliveries will generally arrive within 2 to 3 business days after dispatch.

Regional, rural and remote deliveries may take longer. Delivery may also take longer during public holidays, Christmas, supplier closures and other peak periods.

No. Delivery times are estimates and may be affected by carrier delays, weather, road closures, public holidays, remote-area requirements and other circumstances outside our control.

Where tracking is available, tracking information will be emailed to you after your order has been dispatched.

Tracking may take several hours to become active on the carrier’s website. Some specialist freight carriers may not provide live online tracking.

Contact us immediately if you notice an error in your delivery address.

We cannot guarantee that the address can be changed once an order has been submitted to a supplier, warehouse or delivery provider. Additional redelivery or redirection charges may apply if incorrect details were provided.

Authority to leave permits the delivery provider to leave the order in a location considered reasonably safe when no one is available to receive it.

If no safe location is available, the carrier may leave a collection notice, take the order to a collection point or arrange redelivery. Additional redelivery charges may apply.

Check the tracking information provided with your dispatch confirmation.

If the estimated delivery period has passed or the tracking information has not updated, email [email protected] with your order number.

Email [email protected] with:

• Your order number
• The product name and quantity
• The reason for the return
• Photographs of any damage or fault, where applicable

Do not return a product until we have provided written return instructions.

Unless the product is faulty or Australian Consumer Law provides otherwise, return requests must be submitted within 21 days of receiving the goods.

The 21-day period does not limit your statutory rights concerning faulty, unsafe or incorrectly supplied products.

Change-of-mind returns may be accepted at our discretion if requested within 21 days of delivery.

The product must generally be unused, in saleable condition and returned in its original undamaged packaging.

The customer is responsible for return delivery costs when returning a product because of a change of mind or ordering error.

A fee may apply if a returned product or its packaging requires work to restore it to a saleable condition.

The fee will be the greater of $10 or 10% of the product’s invoiced value.

This fee does not apply where it would conflict with your rights under Australian Consumer Law.

Special-order, indent and discontinued products cannot generally be returned for change of mind or ordering errors.

This does not remove any right you may have if the product is faulty, unsafe, incorrectly supplied or otherwise fails to meet a consumer guarantee.

Contact us promptly and provide your order number, a description of the damage and photographs of the product, packaging and shipping label.

Please keep the product and all packaging until we provide further instructions.

Email us with your order number and photographs of the product received.

If the product was incorrectly supplied, we will arrange an appropriate remedy and cover reasonable return delivery costs where required.

Contact us with your order details and information about the fault. We may ask for photographs, video, serial numbers or other information so the issue can be assessed.

Depending on the circumstances and Australian Consumer Law, the available remedy may include a repair, replacement or refund.

No. If you purchased the product from Aussie Farm Supply, contact us and we will assist with the issue.

We may work with the manufacturer or supplier during the assessment, but this does not remove any responsibility Aussie Farm Supply has under Australian Consumer Law.

Approved refunds will ordinarily be returned to the original payment method.

After the refund has been processed, it may take several business days to appear in your account, depending on your bank or payment provider.

Stop using the product immediately unless the recall notice provides different instructions.

Keep the product away from children, animals and anyone who may unknowingly use it. Contact us with your order details and the product’s model, batch or serial number where available.

Where possible, we will contact customers who purchased an affected product using the contact information provided with their order.

Recall information may also be published on our Product Recalls and Safety Notices page.

Email [email protected] with “Product Safety” in the subject line.

Include your order number, product details, photographs and a description of the safety concern or incident.

If there is an immediate danger or medical emergency, stop using the product and call emergency services on 000.

We use personal information to process payments, fulfil orders, arrange deliveries, provide customer support, manage returns and meet our legal obligations.

More information is available in our Privacy Policy.

Where a product is dispatched directly by a supplier or distribution partner, we provide the information reasonably required to fulfil the order.

This may include your name, delivery address, telephone number, email address, products ordered and delivery instructions.

You can update available details through the My Account section of the website.

If you need help correcting personal information, email [email protected].

Use the password reset link on the account sign-in page. A password reset email will be sent to the email address connected to your account.

Email us at [email protected].

For faster assistance, include your order number and a clear description of your question or issue.

Please include:

• Your full name
• Your order number
• The product involved
• A clear description of your enquiry
• Photographs where the enquiry concerns damage, faults or an incorrect product