Last updated: 4 August 2026
Aussie Farm Supply respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how Aussie Farm Supply collects, holds, uses and discloses personal information when you visit aussiefarmsupply.com.au, create an account, place an order, contact us or otherwise interact with our business.
Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Personal Information We Collect
The types of personal information we may collect include:
- Your name
- Billing and delivery addresses
- Email address
- Telephone number
- Account username and account details
- Order history and product preferences
- Payment and transaction information
- Communications you send to us
- Returns, refunds, warranty claims and customer service records
- Business details, where you purchase on behalf of a business
- Information collected through cookies and similar technologies
- Technical information such as your IP address, browser type, device type and website activity
We generally do not collect sensitive information unless it is reasonably necessary and you have provided your consent, or the collection is otherwise permitted by law.
How We Collect Personal Information
We may collect personal information directly from you when you:
- Place an order through our website
- Create or update an online account
- Contact us by email, telephone, an online form or social media
- Subscribe to marketing communications
- Request a return, refund, replacement or warranty assessment
- Participate in a promotion, survey or competition
- Otherwise provide information to us
We may also receive personal information from third parties involved in processing or fulfilling your order, including payment providers, suppliers, manufacturers, delivery providers and customer service providers.
Some technical information is collected automatically when you use our website through cookies, server logs, analytics tools and similar technologies.
Why We Collect and Use Personal Information
We may collect, hold and use your personal information to:
- Process, fulfil and deliver your orders
- Arrange products to be supplied or delivered by our suppliers
- Process payments, refunds and account credits
- Manage your customer account
- Confirm orders and provide delivery updates
- Respond to enquiries and provide customer support
- Manage returns, refunds, warranty claims and product recalls
- Detect and prevent fraud, misuse and security threats
- Maintain and improve our website, products and services
- Understand website use and customer preferences
- Send marketing communications where you have consented or where otherwise permitted by law
- Comply with our legal, accounting and regulatory obligations
- Establish, exercise or defend legal claims
If you do not provide certain information, we may be unable to process your order, deliver products, respond to your enquiry or provide a requested service.
Suppliers and Direct Delivery
Some products may be supplied or delivered directly by one of our suppliers or distribution partners.
Where necessary to fulfil an order, we may provide the supplier or distribution partner with information such as your name, delivery address, telephone number, email address, products ordered and delivery instructions.
These parties are only provided with the information reasonably required to process, supply or deliver your order and manage related returns, warranty claims or customer service enquiries.
Disclosure of Personal Information
We may disclose personal information to third parties where reasonably necessary to operate our business and provide our services, including:
- Product suppliers, manufacturers and distributors
- Courier, freight, postal and delivery providers
- Payment processors and financial institutions
- Website hosting, cloud storage and information technology providers
- Email, communications and customer service providers
- Analytics, advertising and marketing service providers
- Accountants, insurers, legal advisers and other professional advisers
- Government authorities, regulators or law enforcement agencies where required or authorised by law
- A purchaser or prospective purchaser in connection with a proposed sale, restructure or transfer of our business
We do not sell or rent your personal information to third parties.
Payment Information
Payments made through our website are processed by third-party payment providers. Your payment information may be submitted directly to the selected payment provider and handled in accordance with that provider’s privacy policy and security practices.
Aussie Farm Supply does not ordinarily store complete credit or debit card numbers on its own systems. We may retain limited payment and transaction information, such as the payment method, transaction reference, payment status and amount paid.
Direct Marketing
We may use your contact details to send you information about products, promotions and offers where you have consented to receive these communications or where otherwise permitted by law.
You may unsubscribe at any time by:
- Using the unsubscribe link included in a marketing email
- Updating your communication preferences, where available
- Emailing us at [email protected]
Transactional communications concerning your orders, payments, deliveries, account security or customer service requests are not marketing communications and may still be sent when necessary.
Cookies and Website Analytics
Our website may use cookies and similar technologies to:
- Operate the shopping cart and checkout
- Keep you signed in to your account
- Remember your preferences
- Maintain website security
- Understand how visitors use our website
- Measure website and advertising performance
- Improve the functionality and performance of our website
You can control or disable cookies through your browser settings. Disabling essential cookies may prevent parts of the website, including the shopping cart, account and checkout, from working correctly.
Overseas Disclosure
Some of the service providers we use may store, process or access information outside Australia. This may include providers of website hosting, cloud storage, payment processing, email delivery, analytics, advertising and technical support.
The countries involved will depend on the providers used from time to time. Where required, we will take reasonable steps to ensure overseas recipients handle personal information consistently with applicable Australian privacy requirements.
Security of Personal Information
We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
These measures may include:
- Encryption of information transmitted through our website
- Restricted access to administrative systems
- Password and account security controls
- Secure hosting and payment services
- Software updates, monitoring and backups
- Limiting access to personal information to authorised persons
Although we take reasonable precautions, no internet transmission, website or electronic storage system can be guaranteed to be completely secure.
You are responsible for keeping your account password confidential. Please contact us promptly if you believe your account or personal information has been accessed without authorisation.
Data Breaches
If we become aware of a data breach involving personal information, we will investigate and respond to the incident. Where required by the Notifiable Data Breaches scheme, we will notify affected individuals and the Office of the Australian Information Commissioner.
Retention of Personal Information
We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected and to meet our legal, accounting, taxation, dispute resolution and record-keeping obligations.
When personal information is no longer required, we will take reasonable steps to destroy it or permanently de-identify it, unless we are required or authorised by law to retain it.
Accessing and Correcting Your Information
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, email [email protected]. We may ask you to verify your identity before processing the request.
In some circumstances, we may be permitted by law to refuse access to some or all of the requested information. If this occurs, we will explain the reason where we are legally permitted to do so.
We will not ordinarily charge you for making an access or correction request. If fulfilling an access request would involve substantial work or expense, we will notify you of any proposed reasonable charge before proceeding.
Privacy Complaints
If you believe we have mishandled your personal information or breached your privacy, please contact us using the details below.
Please include enough information for us to understand and investigate your concern. We will acknowledge and investigate your complaint and aim to respond within a reasonable period, generally within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Third-Party Websites
Our website may contain links to websites operated by third parties. We do not control those websites and are not responsible for their privacy practices, security or content.
We recommend reviewing the privacy policy of each third-party website you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, service providers, technology or legal obligations.
The updated version will be published on this page with a revised “Last updated” date. We encourage you to review this policy periodically.
Contact Us
For privacy enquiries, access or correction requests, or complaints, contact:
Aussie Farm Supply
Website: aussiefarmsupply.com.au
Email: [email protected]