At Aussie Farm Supply, we want to ensure that returns are handled as efficiently as possible. As many of our products are supplied through third-party Australian suppliers, all returns must be authorised before goods are returned.
Requesting a Return
To request a return, contact Aussie Farm Supply at [email protected] and provide:
- Your Aussie Farm Supply order number
- The product name and quantity
- The reason for the return
- Photographs showing any damage or fault, where applicable
Unless the product is faulty or Australian Consumer Law provides otherwise, return requests must be submitted within 21 days of receiving the goods.
This includes products that:
- Were ordered incorrectly
- Were supplied incorrectly
- Were damaged or lost during delivery
- Arrived faulty or damaged
Submitting a return request does not automatically mean the return or refund has been approved. We or our supplier may require additional information, photographs or an inspection before determining the appropriate outcome.
Return Authorisation
If the return is eligible, we will provide you with return instructions and, where applicable, a Return Authorisation Number or supplier return reference.
Products must not be returned to Aussie Farm Supply, the manufacturer or our supplier until written return instructions have been provided. Unauthorised returns may be refused or delayed.
The Return Authorisation Number confirms that the return has been lodged for assessment. It does not guarantee that a refund or credit will be issued.
Returning Products
Returned products must include all information and documentation requested by Aussie Farm Supply or the supplier.
Unless the return relates to a faulty, damaged or incorrectly supplied product, the customer is responsible for all return delivery costs.
We recommend using a tracked delivery service. Aussie Farm Supply cannot accept responsibility for products lost or damaged while being returned by the customer.
No refund or credit can be issued until the returned product has been received and assessed.
Change-of-Mind and Incorrectly Ordered Returns
Change-of-mind returns and products ordered incorrectly may be accepted at our discretion if:
- The return is requested within 21 days of delivery
- The product is unused and in saleable condition
- The product is returned in its original packaging
- The original packaging is undamaged and suitable for resale
- The product is not a discontinued, clearance, special-order or indent item
Original delivery charges and administration fees are not refundable for change-of-mind or incorrectly ordered returns.
A restocking or repackaging fee may apply if the product or its packaging requires work to restore it to a saleable condition. This fee will be the greater of:
- $10; or
- 10% of the product’s invoiced value.
If the product cannot be restored to a saleable condition, the return may be refused and no refund or credit issued.
Faulty, Damaged or Incorrectly Supplied Products
Please inspect your order as soon as it arrives. If a product is damaged, faulty, missing or different from what you ordered, contact us promptly with photographs and details of the issue.
We may ask you to return the product or provide further information so the issue can be assessed.
If the product is confirmed to be faulty, damaged in transit or incorrectly supplied, Aussie Farm Supply will provide the remedy required under Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement, refund or reimbursement of reasonable return delivery costs.
Refunds and Credits
Approved refunds will generally be based on the amount originally paid for the returned product.
Original delivery and administration charges will not normally be refunded unless the product:
- Was incorrectly supplied
- Was damaged or lost during delivery
- Was faulty or failed within a reasonable period under normal use
- Otherwise qualifies for reimbursement under Australian Consumer Law
Approved refunds will ordinarily be returned to the original payment method. Please allow several business days for your bank or payment provider to process the transaction.
Special-Order and Discontinued Products
Discontinued products and products specially ordered or sourced for a customer cannot generally be returned for change of mind or ordering errors.
This restriction does not exclude returns or remedies available for faulty products or other rights provided under Australian Consumer Law.
Australian Consumer Law
Our products come with guarantees that cannot be excluded under Australian Consumer Law.
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded. Where this policy is inconsistent with Australian Consumer Law, Australian Consumer Law will apply.
For further information about consumer rights, visit the Australian Competition and Consumer Commission website.
Contact Us
Aussie Farm Supply
Website: aussiefarmsupply.com.au
Email: [email protected]